{"id":3383,"date":"2020-08-16T23:37:19","date_gmt":"2020-08-16T23:37:19","guid":{"rendered":"http:\/\/egsi.acorn.studio\/servicess\/service-desk-cau\/"},"modified":"2021-04-15T09:40:14","modified_gmt":"2021-04-15T09:40:14","slug":"service-help-desk","status":"publish","type":"page","link":"https:\/\/blackbytes.com\/en\/services\/service-help-desk\/","title":{"rendered":"Service desk &#8211; Help Desk"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1617960132460{padding-bottom: 20px !important;}&#8221;][vc_column]<div id=\"sc_title_1111068789\"\n\t\tclass=\"sc_title color_style_default sc_title_default page-header  vc_custom_1618479560624\"><h1 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default sc_item_title_tag\">Service desk - Help Desk<\/h1><div class=\"sc_item_descr sc_title_descr sc_align_center\"><p>Outsourcing user support is highly profitable for your company<\/p>\n<\/div><\/div><!-- \/.sc_title -->[\/vc_column][\/vc_row][vc_row 0=&#8221;&#8221; full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1597678980480{padding-top: 50px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div id=\"sc_title_455175288\"\n\t\tclass=\"sc_title color_style_default sc_title_default nuestra-empresa-title\"><div class=\"sc_item_descr sc_title_descr sc_align_left\"><p>User assistance management<\/p>\n<\/div><\/div><!-- \/.sc_title -->[vc_column_text css=&#8221;.vc_custom_1617961102123{padding-right: 20px !important;padding-bottom: 30px !important;}&#8221;]By outsourcing support to users, our clients get a better use of time for their IT department, which can focus on advancing their new projects, thus not worrying about user incidents.<\/p>\n<p>Our experience has shown that it is highly profitable for your company to outsource these tasks, reducing costs, improving response time, user satisfaction, and dramatically increasing the time available for critical tasks in your IT department.[\/vc_column_text][vc_single_image image=&#8221;1841&#8243; img_size=&#8221;520&#215;270&#8243; style=&#8221;vc_box_rounded&#8221;][\/vc_column][vc_column 0=&#8221;&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1618313098313{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;]<div id=\"sc_title_1802079333\"\n\t\tclass=\"sc_title color_style_default sc_title_default nuestros-servicios  vc_custom_1617961216494\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default sc_item_title_tag\">Ask us for a budget<\/h2><\/div><!-- \/.sc_title --><script type=\"text\/javascript\">var 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!important;}&#8221;]<div id=\"sc_title_2133931286\"\n\t\tclass=\"sc_title color_style_default sc_title_default nuestra-empresa-title  vc_custom_1618479589132\"><div class=\"sc_item_descr sc_title_descr sc_align_center\"><p>Our experience has shown that it is highly profitable for your company to outsource these tasks, reducing costs, improving response time, user satisfaction, and dramatically increasing the time available for critical tasks in your IT department.<\/p>\n<\/div><\/div><!-- \/.sc_title -->[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column]<div id=\"sc_title_1653643604\"\n\t\tclass=\"sc_title color_style_default sc_title_default title-otros-sect\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default sc_item_title_tag\">Other Services<\/h2><\/div><!-- \/.sc_title -->[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;flex-space-mid-sect button-resize&#8221; css=&#8221;.vc_custom_1611574220384{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; el_class=&#8221;card-shadow&#8221; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-4 vc_col-md-offset-2 vc_col-md-4 vc_col-sm-offset-1 vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;flex-space-mid&#8221; css=&#8221;.vc_custom_1598622335316{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0&#8243;][vc_single_image image=&#8221;1065&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div id=\"sc_title_1970549160\"\n\t\tclass=\"sc_title color_style_default sc_title_default\"><h3 class=\"sc_item_title sc_title_title sc_align_left sc_item_title_style_default sc_item_title_tag\">Managed services<\/h3><\/div><!-- \/.sc_title -->[vc_empty_space height=&#8221;15px&#8221; hide_on_mobile=&#8221;&#8221;]<a href=\"\/servicios\/servicios-gestionados\/\" id=\"sc_button_1907006007\" class=\"sc_button color_style_default sc_button_default acs-special-btn otros-servicios sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text sc_align_center\"><span class=\"sc_button_title\">Boost your business<\/span><\/span><!-- \/.sc_button_text --><\/a><!-- \/.sc_button -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;5\/6&#8243; el_class=&#8221;card-shadow&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-4 vc_col-xs-10&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;flex-space-mid&#8221; css=&#8221;.vc_custom_1598622339715{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0&#8243;][vc_single_image image=&#8221;1066&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div id=\"sc_title_519481660\"\n\t\tclass=\"sc_title color_style_default sc_title_default\"><h3 class=\"sc_item_title sc_title_title sc_align_left sc_item_title_style_default sc_item_title_tag\">IaaS services<\/h3><\/div><!-- \/.sc_title -->[vc_empty_space height=&#8221;15px&#8221; hide_on_mobile=&#8221;&#8221;]<a href=\"\/servicios\/servicios-iaas-infraestructura-cloud\/\" id=\"sc_button_301729132\" class=\"sc_button color_style_default sc_button_default acs-special-btn otros-servicios sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text sc_align_center\"><span class=\"sc_button_title\">Boost your business<\/span><\/span><!-- \/.sc_button_text --><\/a><!-- \/.sc_button -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1598627043396{padding-top: 350px !important;padding-bottom: 350px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;display-footer-2&#8243;][vc_column css=&#8221;.vc_custom_1598602382275{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/blackbytes.com\/wp-content\/uploads\/2020\/07\/Grupo-325@2x.png?id=1004) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;fondo-banner-contacto&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner gap=&#8221;30&#8243;][vc_column_inner][vc_column_text el_class=&#8221;contact-p&#8221; css=&#8221;.vc_custom_1598517331940{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;]<\/p>\n<p style=\"text-align: center; font-family: Titillium Web; font-size: 24px; font-style: bold; color: #fff;\">We are here to help you. Contact us and<br \/>\nwe will solve all your doubts.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-6&#8243;]<div class=\"sc_item_button sc_button_wrap sc_align_right\"><a href=\"#\" id=\"sc_button_1962212730\" class=\"sc_button color_style_default sc_button_default sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text\"><span class=\"sc_button_title\">Contact<\/span><\/span><!-- \/.sc_button_text --><\/a><!-- \/.sc_button --><\/div><!-- \/.sc_item_button -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-6&#8243;]<div class=\"sc_item_button sc_button_wrap sc_align_left\"><a href=\"#\" id=\"boton-soporte\" class=\"sc_button color_style_default sc_button_default sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text\"><span class=\"sc_button_title\">Support<\/span><\/span><!-- \/.sc_button_text --><\/a><!-- \/.sc_button --><\/div><!-- \/.sc_item_button -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1598627244313{padding-bottom: 50px !important;}&#8221;][vc_column][vc_column_text el_class=&#8221;subtitle-servicios&#8221;]<\/p>\n<p style=\"text-align: center;\">OUR<\/p>\n<p>[\/vc_column_text]<div id=\"sc_title_380796253\"\n\t\tclass=\"sc_title color_style_default sc_title_default nuestros-servicios\"><h3 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default sc_item_title_tag\">Partners<\/h3><\/div><!-- \/.sc_title --><div class=\"sc_layouts sc_layouts_default sc_layouts_216\">[vc_row][vc_column icons_position=\"left\"][vc_empty_space height=\"6.2em\" alter_height=\"none\" hide_on_mobile=\"\"]<div class=\"sc_layouts_item\"><div id=\"widget_slider_1538405717\" class=\"widget_area sc_widget_slider vc_widget_slider wpb_content_element clients-slide  vc_custom_1692627032268\"><aside id=\"widget_slider_1538405717_widget\" class=\"widget widget_slider\">\t\t\t<div class=\"slider_wrap slider_engine_swiper\">\n\t\t\t\t<div id=\"widget_slider_1538405717_outer\" class=\"slider_swiper_outer slider_style_default slider_outer_direction_horizontal slider_outer_nocontrols slider_outer_nopagination slider_outer_titles_center slider_outer_multi\"><div id=\"widget_slider_1538405717_swiper\" class=\"slider_swiper swiper-slider-container slider_direction_horizontal slider_nocontrols slider_nopagination slider_titles_center slider_multi slider_resize slider_height_auto slider_type_images\" data-ratio=\"16:9\" data-interval=\"5000\" data-effect=\"slide\" data-pagination=\"bullets\" data-direction=\"horizontal\" data-slides-per-view=\"6\" data-slides-space=\"30\">\n\t\t\t\t\t\t<div class=\"swiper-wrapper\"><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/cisco.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/cisco.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/link.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/link.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/hp.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/hp.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/lenovo.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/lenovo.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/lex.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/lex.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/microsoft.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/microsoft.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/mikro.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/mikro.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/watch.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/watch.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/synology.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/synology.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/ubiquity.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/ubiquity.png\" alt=\"\"><\/div><div  class=\"swiper-slide\" data-image=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/wolters.png\" style=\"\"><img src=\"https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/wolters.png\" alt=\"\"><\/div><\/div><!-- \/.swiper-wripper --><\/div><!-- \/.slider_swiper --><\/div><!-- \/.slider_swiper_outer -->\t\t\t<\/div>\n\t\t\t<\/aside><\/div><\/div>[vc_empty_space height=\"5.2em\" alter_height=\"none\" hide_on_mobile=\"\"][\/vc_column][\/vc_row]<\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; scheme=&#8221;dark&#8221; css=&#8221;.vc_custom_1598627148385{background-image: url(https:\/\/blackbytes.com\/wp-content\/uploads\/2020\/07\/Grupo-324@2x.jpg?id=1025) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text el_class=&#8221;subtitle-testimonios&#8221; css=&#8221;.vc_custom_1618388076499{margin-top: 70px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">SUCCESS STORIES<\/p>\n<p>[\/vc_column_text]<div class=\"sc_testimonials color_style_default sc_testimonials_simple nuestros-testimonios white-title  vc_custom_1618479610595\"><h3 class=\"sc_item_title sc_testimonials_title sc_align_center sc_item_title_style_default sc_item_title_tag\">What our clients say<\/h3><div class=\"sc_testimonials_slider sc_item_slider\tslider_swiper_outer slider_outer_nocontrols slider_outer_pagination slider_outer_pagination_custom slider_outer_pagination_pos_bottom slider_outer_one\">\n\t<div class=\"swiper-slider-container slider_swiper slider_noresize slider_nocontrols slider_pagination slider_pagination_custom slider_pagination_pos_bottom slider_one\" data-slides-min-width=\"150\" data-pagination=\"custom\">\n\t\t<div class=\"slides swiper-wrapper sc_item_columns_1\"><div class=\"swiper-slide\"><div class=\"sc_testimonials_item\">\n\t<div class=\"sc_testimonials_item_content\"><p>\u201cGreat team work, guys! Creative thinking was what I needed for my business project. Thanks a lot and good luck\u201d<\/p>\n<\/div>\n\t<div class=\"sc_testimonials_item_author\">\n\t\t<div class=\"sc_testimonials_item_author_data\">\n\t\t\t<p class=\"sc_testimonials_item_author_title\">David Morris<\/p>\n\t\t\t<!--<div class=\"sc_testimonials_item_author_subtitle\">Engineer<\/div>-->\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"swiper-slide\"><div class=\"sc_testimonials_item\">\n\t<div class=\"sc_testimonials_item_content\"><p>\u201cIt was nice working with your team, because no matter what ideas we come with, you know how to implement them!\u201d<\/p>\n<\/div>\n\t<div class=\"sc_testimonials_item_author\">\n\t\t<div class=\"sc_testimonials_item_author_data\">\n\t\t\t<p class=\"sc_testimonials_item_author_title\">Amanda Ricks<\/p>\n\t\t\t<!--<div class=\"sc_testimonials_item_author_subtitle\">Senior Manager<\/div>-->\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"swiper-slide\"><div class=\"sc_testimonials_item\">\n\t<div class=\"sc_testimonials_item_content\"><p>\u201cIncredible! What you did for our company was amazing. I recommend your services to all friends and colleagues\u201d<\/p>\n<\/div>\n\t<div class=\"sc_testimonials_item_author\">\n\t\t<div class=\"sc_testimonials_item_author_data\">\n\t\t\t<p class=\"sc_testimonials_item_author_title\">Roseanne Smith<\/p>\n\t\t\t<!--<div class=\"sc_testimonials_item_author_subtitle\">Instructor<\/div>-->\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"slider_pagination_wrap swiper-pagination\"><span class=\"swiper-pagination-button\" style=\"background-image: url(https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/3testimon-90x90.jpg);\"><\/span><span class=\"swiper-pagination-button\" style=\"background-image: url(https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/1testimon-90x90.png);\"><\/span><span class=\"swiper-pagination-button\" style=\"background-image: url(https:\/\/blackbytes.com\/wp-content\/uploads\/2017\/03\/2testimon-90x90.jpg);\"><\/span><\/div><\/div><\/div><!-- \/.sc_testimonials -->[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1617960132460{padding-bottom: 20px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row 0=&#8221;&#8221; full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1597678980480{padding-top: 50px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1617961102123{padding-right: 20px !important;padding-bottom: 30px !important;}&#8221;]By outsourcing support to users, our clients get a better use of time for their IT department, which can focus on advancing their new projects, thus not worrying about user incidents. Our experience has shown that it&hellip;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":3361,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/pages\/3383"}],"collection":[{"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/comments?post=3383"}],"version-history":[{"count":0,"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/pages\/3383\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/pages\/3361"}],"wp:attachment":[{"href":"https:\/\/blackbytes.com\/en\/wp-json\/wp\/v2\/media?parent=3383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}